The
New Etiquette
Guide
to Dining
BY
PAUL KUCK & SARAH KAI ACKER
No longer do the archaic rules of tableside manners
apply. Unless you're dining with the queen, it doesn't matter if your
elbows rest on the table or whether you've donned a proper dinner
jacket. Some diners, however, have taken this loosening of etiquette
codes a bit too far. So, for the benefit of humankind, we've written
a guide directed at those lost souls who bring their unruly children
to a restaurant known for its exotic food and romantic atmosphere
on a Friday night, or, horror of horrors, stick their gum under the
table. As veterans of the restaurant industry, we know there are a
lot more of you out there than necessary.
chewing gum This is by
far the most egregious of dining offenses. What reasonable adult sticks
chewing gum underneath a table at a restaurant? Any troglodyte who
commits this sin should be permanently marked and banished from all
public settings. Maybe something like the scarlet letter A, but instead
a minty green G in the offender's hair or some other pesky place.
Unfortunately, these offenders are extremely difficult to detect and
have developed advanced covert maneuvers in order to continue committing
these vile actions. Please join us in the post-industrial world of
tissues and toilet paper and stop your disgusting habits. You will
be one step closer to enlightenment.
communication Don't snap,
whistle or holler at your server. A simple glance, head nod or hand
motion usually does the trick. And for god's sake, don't get up and
interrupt your server while he or she is at another table. If your
server seems to have forgotten you exist, nicely beckon the nearest
employee. These people are your "servers," not your "servants." Also,
do not hit on your server. If you find a server irresistibly sexy,
make light conversation (when it's not busy) and leave your phone
number discreetly, accompanied by an enormous tip.
children You decided
to create that adorable little demon. We did not. It is not your server's
responsibility to corral your children or to clean up their puke because
you wanted to broaden their horizons with a spicy curry. If your child
(or you) throws up at a restaurant, the least you can do is ask for
some napkins and clean up the majority of the damage. Some children
are polite and well-mannered; others are not. You know what kind yours
are. If they are the latter, do everyone a favor and order take-out
or go to a kid-friendly restaurant. Resume dining out when the kids
are old enough to not want to dine out with you anymore.
"camping" This is an
industry term that refers to a group of diners that "pitches a tent"
at a table and decides to stay long after they've worn out their welcome.
Camping is usually OK on a Tuesday, but on weekend nights it's common
courtesy to pay your bill in a timely but unrushed manner and leave.
If there are people waiting in the lobby or you are the only ones
left in the restaurant, take the in-depth conversation about philosophical
approaches to existentialism or your musings on Britney Spears' crotch
to the coffee shop or the bar.
split checks Do you ever
wonder why restaurants print "no split checks please" on their menus?
Mostly because it's a pain in the ass to split a check six, eight
or 20 ways because every guest only carries credit cards. Old-fashioned
cold, hard cash can fix this modern dilemma. As a bonus, using cash
keeps your money in the hands of the local service staff and restauranteurs.
Credit card companies are charging merchants 2 to 4 percent of the
total bill — including the tip you give your server —
every time you use a card. Often the server has to pay this percentage
back to the employer to compensate for the credit card fees the business
incurs on the server's tips. If you are going to use a credit card,
leave a cash tip. It's a nice, simple gesture.
tips Please leave them.
Twenty percent is de rigueur these days, but if you a) had a server
who went above and beyond the call of duty to fulfill your finicky
request to remove all traces of gluten, refined sweeteners and animal
products from your meal, b) brought your kids and they puked, c) camped
or d) split a check, round up the total and leave a little more. Also,
handshakes and showers of compliments (known as "verbal tipping" among
industry folk) do not pay the rent. Keep the pats on the back and
the admiration for your pukey little kids. We want your money. Bad
service? Leave something. Ten percent is usually considered a minimum
tip. Only an abomination of service deserves nothing.
reservations A reservation
is not a call 20 minutes prior to your arrival on Friday night. Calling
ahead is usually nice and it's always appreciated if you have a large
party, but don't expect to waltz in and be quickly ushered to your
table. Common courtesy dictates that a change of plans requires a
call. Also, sometimes you may have to wait a bit even if you have
a reservation. Please be patient; it's often due to campers.
THE
OTHER SIDE
To keep things fair, we thought
we would add a couple suggestions for young, undisciplined service
industry workers (and the old crusty ones who still haven't gotten
it). Good servers know good service, and far too often we find ourselves
disappointed with our own kin.
marijuana Have you ever
ordered something without onions and received it with onions? Stoned
cook. Have you ever gone to get your take-out and the guy up front
goes into the kitchen for several minutes, comes back out, sees you,
says "Oh, yeah," then runs back into the kitchen only to return empty
handed again? That was me, sorry. Many Eugeneans love a good toke
now and then, but right before work is not the time. No matter how
good a job you think you're doing stoned, you're not doing it that
well. We've all dealt with the red-eyed idiot who just can't seem
to remember to put the extra salsa in the take-out. It's time to move
on …
attitude/work ethic Stop
whining, rolling your eyes and smoking bong rips before work and get
your ass in gear. Your mommy doesn't work here, and you don't get
"time-outs" in the real world. Stop bitching about your midterm grades
or the shitty tip and move it.
tips Just because you
literally dropped a couple of plates of food on a guest's table doesn't
mean you deserve a 20 percent tip. Tips are still voluntary and a
financial gesture for good service. Servers need to remember that
a smile and some decent customer service will take them a long way
towards a great tip.
These guidelines are the just the basics. If you feel
these rules are too demanding, please immediately revert to hunting
and foraging or drive-thrus to provide your daily caloric needs. There
is nothing wrong with having high standards, but when you don't reciprocate
with a little respect, your standards will never be met. The server/diner
relationship is meant to be a symbiotic one. Let's make it so.
Paul
Kuck has 14 years of experience in the industry. He thinks people
shouldn't be allowed to dine out unless they've worked in the service
industry.
Sarah
Kai Acker is a freelance writer who recently escaped the restaurant
industry to search for meaningful employment in San Francisco. She
continues to be everyone's bitch as an editorial intern.
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